BAD SERVICE

I engaged with Onair Tv to purchase a DTSV Explora at 149.00 per month. It was delivered to us in the lat week of January. On 1st February, we contacted DSTV to activate the devise. We were told to contact Onair Tv. I did so only to find a recording as they do not work weekends. I went back to DSTV, and the consultant assisted me with activating the device. He mentioned that there was a prorata charge and I tried to find out why but each call was not successful. I eventually got a call from Onair Tv to say that they received a message from DSTV regarding teh 50.00 charge on my account as the price is 99.00 excluding installation. The consultant at Onair said that DSTV had no right to activate the device, this despite it being a DSTV product. She refused to credit the 50.00 charge even though they did not install the device. No one from DSTV came back to me to inform me on the pro rata charge even though my account id debited in advance for the month to come. <br> <br> It is sad taht we have to get such terrible service and it is at our cost as the customer. If I do not honour the payment, they will disconnect me, but they are not paying for the cost of our calls.