Bad service

Good day I have been trying to get hold of you for over a month, spent almost R200 air time waiting on hold every time, i wanted to know when im finishing off my explorer contract and also wanted to know what wifi packages you have but if this is the service you get and have to go through all this stuff to contact you guys then il rather use a other service, i received an email from you saying you are going to get back to me but up till today no one even tried to call me, and i sent the email upon email the whole of last month and myself and my husband has been trying to call you but no one got back to us. I really hate your service and won't recommend anyone to do business with you