BAD OR NO SERVICE

I am trying to cancel my subscription and have given notice in terms of section 14 of the Consumer Protection Act of my intention and I made an offer of settlement. Each time I communicate with Denver Small at Onairtv Customer Care, I get an automated email in return which does not answer my offer at all. When I called Customer Care I spoke with Nqobile who was unable to help me and does not understand consumer rights at all. I asked her if I could speak to a manager but none were available. I have been blacklisted and my credit record suffers as a result.