Bad Customer Service

Last month I called in to find out what deduction went off my account, the Lady said it's a benefit that continues after I am done with paying off my decoder and I asked to cancel, and they handed me over to that department and guy said its cancelled and will send me an email which is never got, I called back which i waited 15mins and then the Lady advised me she does not see any notes of cancellation and proceeded to redo it and told me the same its cancelled and will send me an email as proof still no email. To my surprise they deducted even more that last month. I want my refund and my debit order fee back. I will never recommend Onair TV to anyone, I requested a call back via email they responded with ref and that an agent will call me soon which never happened but if I wanted new business, they would've called me back asap. After care service is bad.