BAD CUSTOMER SERVICE

I would like to report bad customer service from ONAIR TV agents. Firstly, it is the incompetency in the supply management and extremely bad service from the agents.

I received two decoders instead of one. I called the call centre to find out the reason for this and the first person I spoke to put the phone down on me. I called again an spoke to Sandile and he told me I need to send an email and request for the 2nd decoder to be collected. I requested to find out the reason why we received 2 decoders instead of 1 and he gave me an attitude telling me that he has already told me that I need to send an email through. He failed to explain to me why we received two instead of one. I wanted to find out if maybe there are 2 accounts under my account and he lost his temper and told me to send and email for collection and put the phone down on me. I called again and spoke to Claudene, I requested to speak to a manager or supervisor and she told me they have neither, if I have any complains I need to send it to this email address. I don't even know who has access to this email since there is no management in that department. These attributes that these agents possess are pathetic. We don't need to be getting services from such *********** and unprofessional people. Kindly arrange urgent collection of the second decoder and try to improve on your customer service.