TL
Thabile L
1 reviews | Active since Dec 2014
04 Sept 2025, 15:40
Bad contact experience
I have been getting an error on our TV for 2 weeks now and every time I try calling OnAir I get a robot response. I tried to send a WhatsApp on this number: *** but it doesn't appear on WhatsApp. I sent an email and I have no response. This is frustrating. Can someone sort this out.
Helpful (0)
Replies (3)0
Replies (3)
OnAir TV's replyOfficial
05 Sept 2025, 15:15Hi Thabile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
OnAir TV's reply05 Sept 2025, 15:15
Official
Hi Thabile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
OnAir TV Team
TL
Thabile L's updateReviewer Update
08 Sept 2025, 11:18Can someone call be regarding this before end of day today! I am unhappy and I want to cancel this account.
TL
Thabile L's update08 Sept 2025, 11:18
Reviewer Update
Can someone call be regarding this before end of day today! I am unhappy and I want to cancel this account.
OnAir TV's replyOfficial
09 Sept 2025, 14:19Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.
OnAir TV's reply09 Sept 2025, 14:19
Official
Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.