MV
Martin V

1 reviews | Active since Jul 2017

31 Oct 2023, 16:42

Bad Bad service

Onair contacted me 21/01/2023 to purchase a DSTV explorer. As I put down the phone I felt uncomfortable as the Indian guy has **** to me.

The delivery was a couple of days later and I ask the courier to return the delivery and he informed me, they will collect it later after I have cancelled it as they get in trouble when the deliveries is not delivered.

I Contacted Onair the 26/01/2023 for cancelation and Sandile Mpofana told me to pay the courier fees and they will collect. The parcel is still sealed.

I made the payment and proof was send to Sandile Mpofana ticket #***

Absa Bank Acc Number : *** Branch : 632005 Ref : OA-***5-1

No collection took place and I was handed over to MBD Attorneys.

I called them and Ingrid Peters at MBD took my case. She come back and said Onair Tv said it is outside my 30 days.

I made not 1 but plenty calls and send mails to Ingrid without any joy not even a phone call. When you call the numbers at MBD they refuse to let you speak to a supervisor.

The packed is still sealed and do not get any answers they have listed me on credit bureau now.

I have all the mails but they are the biggest ****mers and hide behind a telephone.

Please beware of MBD they just take your money and that's it do not care how is right or wrong and Onair is ***** and they lie to sell the products

0
Replies (5)
OnAir TV
OnAir TV's reply31 Oct 2023, 17:11
Official
Good Day Martin


Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team

MV
Martin V's update03 Nov 2023, 11:31
Reviewer Update
The lady called me on Tuesday and then on Wed morning with a promise that the courier will collect. Still waiting and have received another call from MBD frettining me with all sort of stuff. I need my name to be removed from ITC . I tried to call the lady on *** and number is always busy.
OnAir TV
OnAir TV's reply03 Nov 2023, 11:39
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.

We will be in contact soonest.

Kind Regards
OnAir TV Team
MV
Martin V's update16 Nov 2023, 11:29
Reviewer Update
Hi it's the 16 Nov and I still waiting for my name to be cleared.
OnAir TV
OnAir TV's reply16 Nov 2023, 11:38
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused.

We will be in contact soonest.

Kind Regards
OnAir TV Team