APPALLING SERVICE FROM ON AIR TV

This is the WORST service I have ever experienced from a company. Firstly, I was coaxed into buying a product which was sold to me with the wrong description - thus false advertising. Secondly, when cancelling the contract I was told to send the POP for R400 via Whatsapp, only to be told by a later agent that the doc can't be sent via Whatsapp and must be emailed. Have had 3 attempts at emailing the POP only to be told that neither the POP nor the payment has been received. But on 2 attempts I have received a 'read receipt' from my service provider. Have checked all details - bank account number, email address & all is correct! But believe me, the reminder that the debit order will be deducted from my account is prompt and on time Agents all very friendly and accommodating, and apologise profusely for the 'inconvenience' and will 'escalate' the matter, but nothing happens - the device is still sitting on my dining room table waiting for collection. I recommend that the Public stay away from On Air TV. THEIR SERVICE IS BAD, AND I'VE EXPERIENCED ONLY FRUSTRATION.