********* AND DISGUSTING

On 10 September 2024 I was made aware through Clear Score that an account was opened in my name with OnAir TV. I have never heard of this company before yesterday nor did I take out a contract with you.

I contacted your offices at about 08:41 and spoke to Kumashree and she assisted me providing all the details used to open this account (she is the only competent employee at your offices). I advised her that the email, cellphone number and physical address was not mine however my ID number, name and banking details were mine.

I have spoken to numerous employees today trying to get to the bottom of this and basically being told that it was me that opened up this account even tho I advised them that:

A. That is not my physical address or contact details B. That my ID was used *****ULENTLY C. It is not my signature or handwriting on the delivery note.

I then get told that I am living at 2 different addresses. I mean seriously who can afford rent at two different properties and WHY on earth would I do that when I have been living at my current address since 2020 with my HUSBAND AND CHILDREN. And then still have the audacity to demand payment from me!

The fact that you guys do not have a ***** department nor any information or signing of a contract to take this out is SHOCKING. If I wanted a decoder I would of gone through Teljoy who I have had an account for years! And they do their due diligence when you open an account and you guys did NOTHING of the sort!

If I could give 0 stars I would!!