Absolutely NO customer care

Only empty promises on my complaints, no refund yet. No confirmation in writing that the debit order was stopped. They don't even know how much money they owe me that must be paid back. If they caught you with the hook to buy a decoder, seems you going to pay every month till your death. Seems there is no way to move them to do the right thing. They are eager to collect premiums for your bank account, but not to stop when the device is paid in full. What integrity do they have? Seems NOTHING at all.