RE
Roxane E

1 reviews | Active since Jan 2020

01 Sept 2025, 09:12

ABSOLUTE WORST SERVICE WILL NEVER ADVICE ANYONE TO USE THEM

Where does one start? No communication is a start. I have cancelled my debit order as this company just takes money as they wish sometimes 2 - 3 debit orders per month. I then reversed my debit order and cancelled it because they just take as they want. So without trying to contact me to find out what the problem is they report me as a bad payer, which i am not. After numerous so many I can't even explain emails, calls nothing. I ask for updated statement with the money they took from my account without permission to be added (also send the proof) nothing. Then they say i have subscribed to some added services, i ask for proof and then they say we have cancelled but charged me for it. I NEED HELP, HOW DO. GET THIS OFF!!!! I'm about to seek lawyers help regarding this

0
Replies (1)
OnAir TV
OnAir TV's reply01 Sept 2025, 16:22
Official
Hi Roxane 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards,
OnAir TV Team