A shockingly dishonest, *****ulent, and completely misleading service.

It has been almost a year since I first raised this issue, and to date, nothing has been resolved. Despite receiving a paid-up letter confirming that my contract has ended and being assured multiple times by your finance department that the debit order would be stopped, OnAir TV continues to *******ly debit my account every month. I have contacted your offices on several occasions, and every time I am met with empty promises and false assurances that the matter is being handled. This kind of conduct is not only unprofessional but ********* and amounts to consumer *****. At this point, it is clear that this is no longer a service issue but a deliberate act of deception against consumers. OnAir TV’s continued debiting of my account after contract termination and confirmation of payment in full is a violation of the Consumer Protection Act (CPA). I demand the following with immediate effect: Immediate cancellation and termination of any debit orders linked to my account. A full refund of all unauthorized debits made after the paid-up letter was issued. A written confirmation that the matter has been resolved permanently. If this is not addressed urgently, I will have no choice but to report OnAir TV to the National Consumer Commission and other relevant consumer protection authorities for investigation. This behaviour cannot be allowed to continue — South African consumers deserve transparency and integrity from service providers.