PG
Pragasen G

1 reviews | Active since Feb 2025

26 May 2025, 14:47

8 months after cancelation still debiting my account.

8 months later and trying to cancel this contract.Please do not do business with On air tv or Best internet.They are still debitting my accoun***** 5000 now.They sent me a ticket number last month and asked to collect a router thats the complex's property.But yet my account is being debitted.Ive tried to block it on my banking.Ive emailed them,called them.Highly ***********.How hard is it to disable a debit order for a customer who is no longer using your service.I will post here each month till this is resolved.I will also take legal action.Because this is *****.How can you charge me 8 months later? I dont even live at that adress anymore.I informed your customer service that Im moving last year October.Please people do not enter into a contract with these *****s.!!!!They will never let you go.Do you know how much stress and headaches it is to reverse ,dispute and stop debit orders?Do not do business with them.

0
Replies (2)
PG
Pragasen G's update26 May 2025, 15:35
Reviewer Update
*** everytime all I get is a new ticket and a generic reply.Stop debitting my account,its that simple.
OnAir TV
OnAir TV's reply26 May 2025, 17:04
Official
Good Day Pragasen 

Thank you for reaching out to us, we will escalate to our Customer Care Team, who will contact you and assist further.

Kind Regards,
OnAir TV Team