2 weeks investigation, no answer when i call.

Very bad Experience from this guys from OnAir i hate the day i answered their call, first the lady did not explain everything proper, following day after delivery i called and send email saying that i am cancelling i told them the reason they said they'll investigate, it's been 2 weeks now but they said after 7 days, i still have their recorder, now im busy calling no one is picking up i am waiting to see what will happen on the 15th when i get paid.