no delivery dstv explora

Its now again almost 1 week after my complaint here and still no respond. All feedback that they give me is that my complaint will be sended to the revalent parties. Can someone pls tell me what's going on its almost 2 months now and I'm still waiting for my delivery of my dstv explora. They say everything was fine and on the dot will call me for delivery but still no call from anyone