Lost explora decoder through courier

On 20th May 2021, as per tracking provided by DSTV Multichoice, your courier company delivered my new explora decoder to the assigned DSTV installer, the installer never received it...I called on 4 June asking for a POD to see who signed for mydecoder , after staying on the line for 30 minutes, your consultant said he would call back with the details. No one has called since then...DSTV has also not assisted in the matter, but I was debited on 25 May and will be debited again on 26 May as per SMS your courier driver lost my decoder and no one has bothered to engage me further on my lost explora decoder