NPS Score
0
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About On The Case
How is On The Case rated on Hellopeter?
Hellopeter has tracked On The Case across 7 reviews. On The Case hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used On The Case? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
On the case unprofessionalism/****
I wouldn't trust this company, they are highly unprofessional or a **** in the making..I have ordered and paid a week ago and there has been zero communication, I've tried calling and no answer, I've messaged and no one reads or responds. I have tried tracking my package and it comes up as error.
1 reviews | Active since Jan 2026
On the case unprofessionalism/****
I wouldn't trust this company, they are highly unprofessional or a **** in the making..I have ordered and paid a week ago and there has been zero communication, I've tried calling and no answer, I've messaged and no one reads or responds. I have tried tracking my package and it comes up as error.
1 reviews | Active since May 2022
Bad Service and ****ming
I’m currently having an extremely frustrating and unacceptable experience with On The Case. After paying extra for express delivery, I received no communication about my order, and my tracking number repeatedly returns an error stating that tracking information cannot be retrieved. What makes this worse is that orders placed after mine are already scheduled for delivery, while mine appears to have been ignored. I have attempted to contact the company multiple times via phone and WhatsApp, but calls go straight to voicemail and messages are never answered. The complete lack of communication, transparency, and customer support is unacceptable, especially for a paid express service. I would strongly caution others to think twice before ordering unless customer service and reliable tracking are improved.
1 reviews | Active since May 2022
Bad Service and ****ming
I’m currently having an extremely frustrating and unacceptable experience with On The Case. After paying extra for express delivery, I received no communication about my order, and my tracking number repeatedly returns an error stating that tracking information cannot be retrieved. What makes this worse is that orders placed after mine are already scheduled for delivery, while mine appears to have been ignored. I have attempted to contact the company multiple times via phone and WhatsApp, but calls go straight to voicemail and messages are never answered. The complete lack of communication, transparency, and customer support is unacceptable, especially for a paid express service. I would strongly caution others to think twice before ordering unless customer service and reliable tracking are improved.