1 reviews | Active since Mar 2015
Bad service and very rude owner
We attended a quiz evening at On a Roll. We arrived at 19:55, seven people at our table. Some ordered drinks & 3 people ordered hotdogs. We were informed then that they were busier than usual & that there would be a delay. We stated that we were happy to wait 30 minutes.<br> Throughout the quiz the waitresses were conspicuous by their absence resulting in some chatter around the table on this issue as people wanted to replenish their drinks orders.<br> After the quiz finished at 21:30, some of us wanted to leave. We called the manager over & told him that we were still awaiting the food. He promised to investigate.<br> One of us went to fetch the bill. The one food order was cancelled as this person decided that he could not wait any longer. The owner came & said that this was okay. He then proceeded to rant and rave at how rude we had been to the waitresses all night who also had feelings. We were confused as no harsh words were ever spoken and there was little interaction! He continued ranting & said that he would be happy if we left and never returned!!<br> We left and will never return.<br> The rudeness in place of an apology was unanticipated, unwarranted, unprofessional and totally unacceptable!
