Omron Healthcare

Over 12 months ago, we purchased an OMRON M3 Upper Arm Blood Pressure Monitor. Within a few days, we realised that the cuff supp**** with the monitor, was a few centimetres too large - we are short in stature and proportionally, our build is smaller. We asked the store that supp**** the monitor for a smaller cuff. They advised that they do not carry stock and that we had to contact the importers. This was duly done - only to be told by their representative that we have buy another monitor as each monitor is only supp**** with one and they do not carry accessories! The matter was brought up with Omron Europe who responded that they will get their South African representative to assist. We had one call from a person whose name I failed to note. Since then, replies to our letters say that the matter is being dealt with. For an International company as large as Omron, the end-user seems to be of no consequence. All they seem to be interested in are sales of their other medical equipment, including Blood Pressure Monitors. Are we merely "collateral damage" ?