Omontle Online Store- lack of professionalism and transparency

I am so disappointed in the Omontle Online Store. They are an online store that specialises in clothing, footwear and accessories, located in Rustenburg. I placed an order for a dress in December with the hope to wear it for a special occasion. They stated on their website that the order could take 3-7 working days from Rustenburg if it had to be shipped to another province in South Africa. I received my order more than a month later and did they fail to communicate that their business is on leave. Further, from their website one would assume that their products originate from South Africa, but are they in fact imported from China, which is stated no where if at all on their website. When you place an order it merely states in fine print that the order is in the pre-order category, which many customers don’t notice. Once they reassured me that my dress is being shipped in it gave me reassurance that my dress is still on its way. When I finally received my dress weeks later, I received the complete wrong order and did my order end up in another country. To my complete disappointment I received an orange dress, that was the wrong style and didn’t fit me at all. Further, this dress that I received was such bad quality and do you not get any value for money. I made them aware of this and requested a refund. I also stated that I would ship back the wrong dress and that they would cover the shipping as stated in their policy. Days after they came back to me that they would but it still hasn’t happened. Their business is so disorganised and is their communication shocking overall. They don’t reassure their customers and don’t put them at ease at all. I kept on trying to contact them to no avail. I phone them and their phone goes to voice mail and have they not once looked at my Whatsapp messages on their Whatsapp business account since December. The lack of professionalism this company is shocking and would I not recommend anyone to business with them. This has been a really unpleasant experience and do I only hope and wish that I would get my money back.