Based on recent customer reviews, Omoda Jaecoo Melrose Arch delivers a warm, well organised showroom experience. Buyers repeatedly single out Trevino, Luwaide, Erica, Nyadi and Asif for patient guidance, clear explanations and quick same day approvals, with thoughtful touches like arranged Ubers, good cappuccinos and celebratory handovers. First time buyers feel especially supported, and after sales follow up calls are appreciated. The clear exception is aftersales technical support, where owners of a new C7 reported unresolved engine, rattle and door noise faults, long workshop stays and stalled cancellation requests.
TrustIndex
7.4
Â
Ranking
#57
in Automotive
Reply Time
300h 46m
Â
NPS Score
42
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Omoda Jaecoo Melrose Arch
What do customers say about Omoda Jaecoo Melrose Arch?
Based on recent customer reviews, Omoda Jaecoo Melrose Arch delivers a warm, well organised showroom experience. Buyers repeatedly single out Trevino, Luwaide, Erica, Nyadi and Asif for patient guidance, clear explanations and quick same day approvals, with thoughtful touches like arranged Ubers, good cappuccinos and celebratory handovers. First time buyers feel especially supported, and after sales follow up calls are appreciated. The clear exception is aftersales technical support, where owners of a new C7 reported unresolved engine, rattle and door noise faults, long workshop stays and stalled cancellation requests.
Is Omoda Jaecoo Melrose Arch trustworthy?
Omoda Jaecoo Melrose Arch has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. Hellopeter has tracked Omoda Jaecoo Melrose Arch across 78 total reviews. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Thank you team OJ Melrose for the amazing service offered by the entire team, from the moment I w...
Thank you team OJ Melrose for the amazing service offered by the entire team, from the moment I walked into the dealership till the very end.
1 reviews | Active since Oct 2026
Thank you team OJ Melrose for the amazing service offered by the entire team, from the moment I w...
Thank you team OJ Melrose for the amazing service offered by the entire team, from the moment I walked into the dealership till the very end.
1 reviews | Active since Nov 2015
Amazing service from the OJ Melrose Team, thanks to everyone who assisted me through this journey...
Amazing service from the OJ Melrose Team, thanks to everyone who assisted me through this journey from the start till the end.
1 reviews | Active since Nov 2015
Amazing service from the OJ Melrose Team, thanks to everyone who assisted me through this journey...
Amazing service from the OJ Melrose Team, thanks to everyone who assisted me through this journey from the start till the end.
1 reviews | Active since Aug 2018
Exceptional Service from Omoda Jaecoo Melrose Arch
I recently purchased my vehicle through Omoda Jaecoo Melrose Arch, and I am beyond impressed with the level of service I received. Wandile assisted me throughout the entire process, helping with both the finance application and the sale of my previous car to ensure everything went smoothly. Wandile went above and beyond to get my finance approved and made what can usually be a stressful process completely seamless. This is genuinely the best service I have ever experienced at a dealership. Professional, efficient, and customer-focused from start to finish. Highly recommended!
1 reviews | Active since Aug 2018
Exceptional Service from Omoda Jaecoo Melrose Arch
I recently purchased my vehicle through Omoda Jaecoo Melrose Arch, and I am beyond impressed with the level of service I received. Wandile assisted me throughout the entire process, helping with both the finance application and the sale of my previous car to ensure everything went smoothly. Wandile went above and beyond to get my finance approved and made what can usually be a stressful process completely seamless. This is genuinely the best service I have ever experienced at a dealership. Professional, efficient, and customer-focused from start to finish. Highly recommended!
1 reviews | Active since Oct 2026
Purchasing my 2nd car with the OJ Melrose team, they've been nothing but super helpful throughout...
Purchasing my 2nd car with the OJ Melrose team, they've been nothing but super helpful throughout the journey. Definitely will come back for the 3rd car🥳🥳
1 reviews | Active since Oct 2026
Purchasing my 2nd car with the OJ Melrose team, they've been nothing but super helpful throughout...
Purchasing my 2nd car with the OJ Melrose team, they've been nothing but super helpful throughout the journey. Definitely will come back for the 3rd car🥳🥳
1 reviews | Active since Aug 2026
I am so happy with my vehicle
I am so happy with my vehicle! I was helped by Trevino within sales and he was so patient and friendly i would recommend him to anyone walking into this dealership! Thanks to Nyadi within customer service for walking me through everything too. Thanks guys for a memorable start to my journey.
1 reviews | Active since Aug 2026
I am so happy with my vehicle
I am so happy with my vehicle! I was helped by Trevino within sales and he was so patient and friendly i would recommend him to anyone walking into this dealership! Thanks to Nyadi within customer service for walking me through everything too. Thanks guys for a memorable start to my journey.
1 reviews | Active since Sept 2026
The service was excellent the staff were friendly and patient
The service was excellent the staff were friendly and patient. Thanks to Luwaide for his assistance and taking me through this process without making it feel rushed.
1 reviews | Active since Sept 2026
The service was excellent the staff were friendly and patient
The service was excellent the staff were friendly and patient. Thanks to Luwaide for his assistance and taking me through this process without making it feel rushed.