Omoda & Jaecoo Bedfordview
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Omoda & Jaecoo Bedfordview
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jan '26 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
Julio V
1 reviews | Active since Aug 2019
28 Aug 2026, 12:23
TERRIBLE BRAND!!!!!!
Bought a Jaecoo J5 4 months ago and it has been endless issues since the day of collection. The car has been back SEVERAL occasions as it needs a software update but there is no software in the country. Not sure how this happens with a new car. The GM got involved and has been helpful in recent weeks but after having the "Omoda Specialist" to have a look at the vehicle earlier this week, there has been no further feedback from anyone. I cannot express my utter disgust and disappointment in this brand and service received. I will never recommend anyone to them EVER!!!
Helpful (0)
|Replies (0)JV
Julio V
1 reviews | Active since Aug 2019
28 Aug 2026, 12:23
TERRIBLE BRAND!!!!!!
Bought a Jaecoo J5 4 months ago and it has been endless issues since the day of collection. The car has been back SEVERAL occasions as it needs a software update but there is no software in the country. Not sure how this happens with a new car. The GM got involved and has been helpful in recent weeks but after having the "Omoda Specialist" to have a look at the vehicle earlier this week, there has been no further feedback from anyone. I cannot express my utter disgust and disappointment in this brand and service received. I will never recommend anyone to them EVER!!!
0
Replies (0)MO
Mel O
1 reviews | Active since Jul 2012
23 Jan 2026, 09:02
Repeated Customer Service, Quality and Ethical Failure From Brand and Dealer
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
Helpful (0)
|Replies (0)MO
Mel O
1 reviews | Active since Jul 2012
23 Jan 2026, 09:02
Repeated Customer Service, Quality and Ethical Failure From Brand and Dealer
I am sharing my experience to warn other consumers. I deliberately purchased a demo model from an Omoda dealership to avoid the risks typically associated with second-hand vehicles. Unfortunately, a series of very stressful events occurred: 1. Undisclosed accident Approximately three months after purchase, I discovered the demo vehicle had been involved in a serious accident, which was not disclosed at the time of sale. 2. Legal ************ To enforce my rights under the Consumer Protection Act, I was forced to involve a lawyer after the dealership’s legal representative re**** on incorrect and misleading (AI-generated) case references in an apparent attempt to intimidate me. 3. Replacement vehicle issues Upon receiving a replacement vehicle, I discovered that a fender liner was missing from the undercarriage — a basic safety and quality control failure. 4. Airport detention and vehicle impoundment I was detained at an airport and the vehicle was impounded due to an incorrect and invalid permit supp**** by the dealership. The permit contained missing and altered information that is not legally permissible. There is a complete absence of accountability or customer orientation from this brand and dealership. The Dealer Principal never contacted me, nor offered an apology. The General Manager of Omoda showed no interest in engaging or resolving the matter. Responsibility was repeatedly deflected. The only individual who assisted meaningfully was the sales representative, whose intervention likely prevented a night in custody. To add to this, the infotainment system has now stopped working while driving — will definitely try solve that through a different dealership. This experience has demonstrated that neither the dealership nor the brand prioritises ethical, client-centred practices. My advice to consumers: Think very carefully before deviating from established brands to newer market entrants that have not yet learned the fundamentals of customer service, compliance, and accountability. I will be trading this vehicle in for a brand that does.
0
Replies (0)