Omninela POOR service

I have the same experience as others who have received poor service from this company. I ordered a product on their website in December 2024 and only after they received my payment did they advise me that they were out of stock. There was no indication on the website that they were out of stock! Their 'customer service' team advised me via email on two occasions that they were awaiting stock. I then requested a refund and received an email advising that my refund would be processed. It has been a few weeks and my refund has not arrived and my emails are now not being answered. Furthermore, when phoning the listed 'customer services' number all you get is a message stating that customer services is not available and to send them an email which doesn't get a response. My last email to their so called 'customer services' also cc'ed their sales and technical inbox. I await with bated breath a response. This is a really poor experience and I would advise anyone who dares to order from this company to stay away from them. Go elsewhere!!!!!!