Non-Delivery of Order and Refund Request

I placed an order with Omninela Medical approximately two weeks ago, with the assurance that delivery would be completed within five working days. However, I have yet to receive my products, and despite multiple attempts to contact your team, I have been unable to get a response.

The last update I received mentioned unforeseen challenges with deliveries, but no further communication has been provided regarding the resolution. Given the continued delay and lack of reliable service, I kindly request a full refund for my order.

Please confirm the refund process and expected timeline at your earliest convenience.

Looking forward to your prompt response.