I am beyond frustrated and disappointed in the service I have received from Omninela

I am beyond frustrated and disappointed in the service I have received from Omninela. I placed an order on the 15th March for an amount over R600 and I am STILL waiting for my order. I received an email on 27th March saying "due to unforeseen circumstances, we are experiencing delays in our delivery process. ".... some deliveries may be delayed by a few additional days." That was the last time I have heard from them. I am beginning to think this is a **** as my emails go unanswered. Their client service department is shocking!! If there was an option for NO STARS I would select it. Hopefully someone is monitoring their reviews and will do something about all the unsatisfied customers!