I booked accommodation 3 January 2025 to 4 January 2025

I booked accommodation 3 January 2025 to 4 January 2025. There was heatwave in the free state, and I booked accommodation with swimming pool to have the kids have a day in water. I booked 3 rooms for one night via booking.com. The cost was R 4007.10. Apon arrival i found the pool was dirty and not maintained