Pathetic Service from MTN Supersonic

Hi Supersonic/Vumatel increases the subscription without informing me. I have a dedicated bank account that all my debit orders run off and only deposit the exact amount per month for all my debits into that account. The debit order collection for Vumatel/Supersonic failed due to a R9 shortage in the account and this had increased to a R21 shortage due to the three failed debit order collection attempts. Had i known with the first failed debit order collection attempt that is was due to the shortage of funds as a result of the subscription increase, I would have deposited more funds into the bank account for the success of the second debit order collection attempt. My wifi connection was suspended on 22 April 2025. I called in and had to wait till 23 April 2025 for Vumatel to reactivate. Payment went through successfully and my service was restored within minutes only to be disconnected or suspended again at 01:25am on 26 April 2025. I'm currently connected to an agent named Lerato on whatsapp and she had asked me among other things to send a pic of the router, to switch off and unplug the router for 5 minutes. Nothing worked. The latest request after being connected with Lerato for over an hour is for my home address after I had already supp**** her with my name, surname, ID number and email address at the start of the chat. What the hell is going on? There should not even be 1 star for them but the hellopietie wanted at least 1