My pay out its not what i have requested

My Full withdrawal it was supposed to R110 000 and i only got R90 000. My question is where is the other money. I have been patient with OMC i am tired now even to get this short money i went up and down like no bodies business using my own lunch what i dont work near to the branch what would happened with the money for transport. You better deliver as you promised before i change my mind with my Max investment or is how you treat the old clients. <br> <br> What I want<br> 1. I want my R30 000<br> 2. I want an explanation what happened<br> 3. I want an apology<br> 4. Im giving you 7 working days for this problem to be resolved