WHY SO LONG! ALL THE CONFUSION IS CONCERNING!

I've had issues with 2 different dealerships. On the 30th of Jan 2015 I forwarded MIOSA the 1st application for assistance form. On the 12th of Feb 2015 I sent an email to enquire about the progress of the application, but there was no feedback. On the 13th of Feb 2015 I forwarded the 2nd application for assistance form for case No. 2. <br> However on the 26th of Feb 2015 I receive an email from MIOSA that showed they incorrectly forwarded case No 1 documents to the 2nd dealership( case 2). During this mix up only one reference no. was generated and that was for case no 1. I responded to MIOSA informing them of the mix up. <br> Since then I have had no feedback from them. I am still awaiting a reference no. for case 2 which they claim they have no record of. I have forwarded case 2 application on the 4th of March 2015, 20th of March 2015, 17th April 2015 and the 7th of May 2015. <br> The telephonic feedback I get when I call, is that they receive lots of emails on a daily basis. I even questioned what is the job description of the person receiving the emails. I got no response. It's been absolutely frustrating to receive such poor service at this level.