Who Ombudsman an Ombudsman

<p>I lodged a complaint with the Motor Industry Ombudsman against a dealer who imposed fees up front for services he did not provide. He acknowledged defaulting, but refused refund. </p> <p>It took more than 12 months and repeated reminders before the Ombudsman responded and ruled that the dealer was entitled to keep the payment because the dealer ”...gave you a discount ” A discount on something not received? What kind of logic is that?!</p> <p>The ombudsman then went further and stated that all dealers impose these fees over and above the advertised price, nonsence and totally devoid of truth.</p> <p>To add insult to injury, all subsequent efforts to communicate with the Motor Industry Federation and their Ombudsman were ignore. Claims elapse after 3 years, and I have less tha 6 months left.</p> <p>His ruling is highly questionable, but it also compromises my chances to seek other legal advice. Who hold an ombudsman accountable for his ruling? </p> <p> </p>