What is going on here

In December 2014 my lawyer sent a complaint to the Ombudsman attaching the relevant documentation, In April 2015 further documents were request and duly sent, we received an email from them in June 2015 stating that they had given the supplier 10 days in which to respond, the ten days passed and nothing was heard from them, in July 2015 my Lawyer requested an answer from them as to what has happened, they duly responded by asking for the documentation that had been sent to them in December 2014, in order to expedite the case my lawyer resubmitted the documents to them, after waiting a further month my lawyer again asked for a conclusion, and again they requested the documentation and for a third time it was sent to them.<br> You can imagine how startled I was when we received a letter signed by Mr. Botha and also on behalf of the Ombudsman saying that due to the fact that they have not received documents requested the are closing my file.<br> Are these people really capable of doing their jobs or are they as inefficient as what as transpired THREE times the documents were sent proof of which we have, plus an email to the supplier based on these documents can they really be so stupid????