Waiting for 8 months

<p>I submitted a case to the ombudsman in October 2015, and after following their advice and paying the mechanic to get my back, even though the car was more damaged than when I gave it to the dealership and no repairs were done. The ombudsman promised me feedback and the possibility of getting my money back after a month. I have been waiting for 8 months , calling regularly to follow up and everytime all i have been told was to wait longer as they have millions of cases and it is impossible for them to give me any guidance of time line resolutio. It is now June 2016 with no feedback or resolution. Can someone please help? Is there any assistance or advice for a consumer that was unfairly treated and paid for services not rendered? </p>