Useless Omubsman

Motor Industry Ombudsman SA is suppose to protect the public from companies that are not ethical but they are doing the opposite i recently ****** by a dealership in Durban by the name of Extreme Motors, i payed a deposit of R10.000 and additional of R4.500 and signed a sales contract to purchase VW Polo TSI but i never recieved the car, i complained to NCR but instead of getting assistance they pass the Buck to MIOSA the ombudsman of car dealerships. MIOSA is just as useless as NCR maybe there's a criteria of helping people and i just don't qualify, I sent them all information for them to investigate but to no avail.