Unhelpful and poor communication

I had a case of canceling a vehicle deal due to technical problems with the engine. I lodged a complain with the Ombudsman in April for assistance however I was disappointed with the way they handled it. There’s was no any sense of urgency and poor communication from them as I constantly had to call in and send emails to get feedback. The dealership also was ignoring them and they couldn't even do anything. Only today after today after 3 and a half months they come with a response that they closing the case since they could not get any evidence. I had to fight tooth and nail with the car dealership myself to have the deal canceled and money refunded. I must say it was a waste of time to try to get assistance from the ombudsman.