Un valued customer

Good day I Would like your assistance with mi way insurance Its been more than two years of being ignored by the car insurance I use still waiting for feedback and my access for two separate incidents which after my second incident I was told or rather warned to stop getting myself into accident not sure how I am meant to do that, I can only be responsible for my car. I would like the Ombudsmen to help me get two o my accessess paid to mi way back as soon as possible