Title: 🚗 Lack of Feedback and Delays from MIOSA on My Escalated Case

Review: I lodged a complaint with MIOSA earlier this year regarding a defective vehicle purchased from Arnold Motors (Case ***). I have since submitted all supporting evidence, including inspection reports from both VW and the dealership, clearly confirming the faults.

Despite several follow-ups and MIOSA’s own acknowledgment that the case was under review, I have not received any formal ruling or written update. NCC has now marked the matter as “resolved,” yet I have not been informed of any outcome or refund arrangement.

As a consumer, I have cooperated fully and provided all documents requested. However, this prolonged silence from MIOSA has caused unnecessary frustration and loss of trust in a process meant to protect consumers.

I respectfully request MIOSA to urgently provide a clear written ruling and next steps regarding my case. Transparency and accountability are all I am asking for.

– Thandeka Mavis Dunywa