The worst attitude to get from an Agent ever Jean Bower

Spoke to a very rude agent Fisrt I request doe an update and he says I'm aware you last called for an update last week and I'm aware you were advised to call once a month so obviously nothing has changed from last week so please comply and call once a month ,first I was advised that the time given to the people I complained against was over and my thinking was they should then come back to them anytime which was a reason I'm calling back and 2. I asked to talk to the person handling my case and was adv they do not take calls ans I inquired what the name of that person is and was advised I'm pretty sure you are aware who it is ,I then became upset as to how this guy has been talking to me and he said he has been patient with how I've been talking really me while he was the sarcastic one throughout. I need someone to listen to that call and come back to me