The Motor Industry Ombudsman - Service Delivery

I have reported a case in May 2019. It is now six (6) months later and no response from The Motor Industry Ombudsman of South Africa. Case Reference Number: 357490. If you call the Call Centre to speak to the Case Manager - He or She is never available and the excuse to you is they not allowed to speak to you. Which I think is Bull Dust. Your file is in the queue and the queue is so long as The State Capture because they don't worry about you as a Citizen of South Africa. There is also no Service Delivery. It seems that they cover up for the Service Provider's in The Motor Industry. I have no more faith in The Motor Industry Ombudsman and took my case to the Small Claims Court. This is a huge problem in South Africa at the moment and that is Service Delivery and keep South Africans happy.