Terrible disgusting service from Integra motors and Miosa

I reported a car dealership Integra motors to miosa in June it is December 2019 and I am still waiting for feedback. In July they gave the dealership 10 days to respond it's now December. Why are they giving the dealership so much time. I bought the car in May they still haven't assisted me. If the motor industry ombudsman can't assist why are they there? At least give me feedback so I know what other steps to take. Now I am in limbo, driving around with a broken car key.