Suzuki fails a loyal, multi-vehicle customer after a 10-day delay.

I am deeply disappointed and shocked by the absolute lack of post-sale customer care from both Suzuki South and Suzuki South Africa. I am not a brand-new customer; I have been a loyal supporter of the Suzuki ecosystem for many years, having purchased their cars, motorcycles, and now this scooter. Yet, despite my long-standing brand loyalty and paying the full amount upfront on 10 June 2026, I have been treated with zero goodwill. The Branch Manager (Suzuki South) withheld my fully funded asset for 10 days because they discovered a faulty fuel pump that required replacement before handover, delaying delivery until 20 June 2026. While I appreciate that the mechanical defect was caught, the reality is that I went without my transport for 10 day after making full payment, causing me significant inconvenience and alternative transport costs. As a reasonable gesture of goodwill for this 10-day delay, I requested that the dealership cover the cost of the scooter's first 1-month service. The Branch manager has officially refused , stating that Suzuki South Africa has reviewed the matter and that covering the first service "does not fall within their parameters." This is a complete failure of basic customer service and appreciation for brand loyalty. I am not asking for a manufacturer warranty payout; I am asking for fair business accountability regarding a massive delivery delay on a brand-new asset. Suzuki gladly took my money upfront but refuses to take responsibility for the loss of use. Because of this rigid unhelpful attitude, I refuse to give Suzuki South any future business. I will be taking my scooter to Suzuki Vredenburg for its service instead. If this is how Suzuki treats loyal, long-term customers who support their cars and bikes, I highly regret my purchase. Suzuki SA needs to look at their "parameters" and realize that they are losing lifelong customers over a minor cost of a basic oil change.