Ridiculous organisation, Greatest waste of time

<p>Engine repair done poorly and repaired without consent or being given a quote in advance. Vehicle now drives poorly.</p> <p>Took issue to MIOSA in March 2016. I was actually pleased with correspondence until i received my closing letter today (12 Oct 2016).</p> <p>Apparently MIOSA does not have the mandate to solicit refunds and that i should seek legal advice if i wish to proceed. I was told this 8 months after approaching them. </p> <p>The point of contacting MIOSA was for resolution. The closing letter does not even state if the supplier was at fault. Now i am supposed to take legal action and start all over again. Ridiculous, after waiting for months and with the supplier not even replying to requests for information from MIOSA but i guess this institute is not for the consumer.</p> <p>The consumer protection act is a joke, all those laws but no one can enforce them.</p> <p>Now i have got to pay to have the engine repaired again. </p> <p>Thanks MIOSA.</p>