POORLY WRITTEN REPORT - CASE MANAGER: K MAKATU

<p>Firstly, This case took well over 2 years. And guess what, the Dealer principal himself personally told me that they win ALL cases!!!!!!!!!!!!!! My case went in favour of the dealership. I wrote a detailed report (5 pages) which included the defects of my brand new car and experience whereas the dealer principal only said three lines.</p> <p> </p> <p>The report mentioned mostly what the dealer principal said and re-worded what I had in my report.</p> <p>1. I said, " The engine management switched on whilst driving", Mr. Makatu said, "The engine light heater malfunctioned".</p> <p>2. I said, "I submitted a complaint to Volkswagen S.A on 29 June 2015", Mr. Makatu said " A formal complaint was lodged with VW S..A on t he 29 July 2015.</p> <p>3. I said, "The engine revvs began to fluctuate constantly, Mr. Makatu said, " The rev counter fluctuate constantly".</p> <p>4. I said, "The bonnet has stone chips", Mr. Makatu said, "The bonnet has chip"</p> <p>5. I said, "The AA report came in with additional faults", Mr. Makatu quoted Alpine VW, "The vehicle has already had an AA test which it passed.</p> <p>6. Dealer Principal said, "The vehicle is 10 months old and has also done in excess of 20 00km, Mr. Makatu quoted Alpine VW, " The vehicle is 10 months old and has also done in excess of 20 000km.</p> <p> </p> <p>Mr. Makatu's report is poor to say the least, it is scary to think that we do not have much say yet we indirectly pay their salaries. Customer service in South Africa in general is not great and this is because of people in higher positions who let others take advantage. I'm almost certain that money plays an integral role in most peoples decisions/actions. </p> <p> </p> <p>If I had the time to take this matter to court I would have but I'll just leave it here and let God sort these people out. Karma is gonna catch up to those who do wrong sometime or the other.</p>