Poor Service

MIOSA is taking people for graded or are they been paid by dealers? I lodge a complain in October 2018 within a day I got a case number and Kevin Brandt was assigned to my case in January I got an email saying they waited the respond from the dealer that was the last time I heared from them. When I called to make a follow up I was told that they not sure if the dealer had rep**** and that they are short staff I should be patient it's been 6months sitting with a car that I can't drive. Am so disappointed with MIOSA they are falling us as consumers