pathetic service.

in my matter R Sewlal vs Eastcoast Motor link. Service is pathetic, they have taken 9 months before i got a findings letter. they never respond once to request for feedback on progress, nor can you speak to the case manager. they are not impartial as they claim but find a way to not impose section 56 of the consumer protection act, that is why the dealership are least concerned when the matters are referred to the MIOSA. several evidence was excluded when making a finding, giving the dealer an opportunity. The MIOSA adds more pain to the consumer than remedy.