Pathetic service

<p>On writing to the Motor Industry Ombudsman, to try and resolve my issue with Renault in Tokai, I have had absolutely no help from them, and from what they can confirm for me, Renault Tokai has not been forthcoming with them either. This to me, should be a simple case. I can't understand why something that was set in place in May with the Ombudsman has not had any movement. In the meantime, my engine could sease due to the fact that I could not access my bonnet. Nearly three months later, and nothing. No I am sorry, there is no ways they are that busy that this couldn't have been resolved already.</p> <p> </p> <p> </p>