Over sensitive agents and very slow turn around times!

It is sad to think this institution is the only recourse for unhappy car buyers, I have an active case where the dealership is refusing to assist on their CPA responsibilities and the OMBUD is dragging their feet. Really, what is their purpose to take so long you forget about the issues. I mean you buy a car there is a problem you ask for help dealer refuses OMBUD steps in? But no you are faced with months on wait and get advised only to call once a month to follow up, in the meantime driving said car due to necessity and finding more issues! Also, just don't seem impatient or show any form of frustration when calling because the agents are very sensitive and jump on you like in that cop voice telling you to remain calm! My hope is that I never have to deal with them again. And my guess is that they will find in favour of the dealer, since this process doesn't seem non-bias.