Ombudsman just an excuse to delay and NO assistance - MIOSA!

After over 13 months being without my car this was the response regarding oir case with MIOSA - Jf Auto Repairs & Services, NISSAN NP200 1.6 S 16V MID SPEC, CJ71974 NOTICE IN TERMS OF SECTION 70(2) OF THE CONSUMER PROTECTION ACT NO. 68 OF 2008 (CPA) Dear Mr Coetsee We conclude that there is no reasonable probability of the parties resolving their dispute through the process of conciliation and the MIOSA therefore hereby terminates the process.

The complainant may now proceed to approach the National Consumer Commission to exercise his/her rights in terms of the Section 71 of the CPA.

What now? We have lodged a complaint with the NCC and to date have not received a case number or reply haven't had access to our car for 24 months now! HELP!