No fair and not impartial at all

Don't bother with Miosa. This company is not impartial. I lodged a complaint with them in July 2022. I bought a vehicle from a dealership in nelspruit and 3 months in the Ford ranger broke with major engine damage. We contacted the dealership and told him that the vehicle broke. We wanted to take the vehicle in to a workshop close to us, but he insisted that we should take it to nelspruit. It was towed to the workshop. A week later the workshop phoned us to inform us that the warranty that the dealership sold us was only willing to pay R5500.00 and that the engine damage is close to R82000.00 we then phoned the dealership again and told him that we aren't willing to pay this amount for a vehicle that we only purchased just under 3 months ago.

The dealership told us to pay for the repairs and then he will sell the vehicle and give us back what he can get for the vehicle. We bought it for 205k and negotiated with the workshop to get down to 60k from 82k for repairs. The dealership informed us that he can easily get R225k for the vehicle. Which I was not happy with it would mean we would have lost 40k +-.

When we asked for our money back he started ignoring us and telling us that he has done everything to help us and that he is no longer involved in this matter and we should deal with the workshop from now on. Eventually being forced to pay for the repairs we paid the workshop to fix the vehicle as I started losing to much income to get to work especially when it rained and the dirt roads were not accessible by a car.

We paid the workshop in December 2021 and got the vehicle back January..9 days later it didn't want to drive again. We informed the workshop that it wasn't driving and that it started leaking water. At the workshop they told us the leakage is not something they worked on.(Which is impossible if you removed the whole block) We found out the feul injectors that we paid for was never fitted and it was still the old ones. When I confronted the workshops manager the owner phoned me and started threating me. I then phone the owner of the dealership to sort this out because he recommended them and then we also discovered that this was the very same place that had the vehicle In and did all the checks and engine check.( conveniently never noticed anything wrong with the engine when they did the inspection) also never noticed that the vehicle had more than 250000 kilos on the clock but when we purchased it the vehicle had 156 000 kilos. The kilometers was also tampered with.

The dealership then ran to his lawyer when we wanted our money back. I sent miosa all documentation. All the evidence even the emails where I asked for the repairs or a refund all within the guidelines that they stipulated.

MIOSA IS NOT IMPARTIAL AND DONT CARE ABOUT THE CONSUMER ,THIS COMPANY IS IN BED WITH THE DEALERSHIPS. WITH ALL THE EVIDENCE THEY JUST WENT ON WHAT THE DEALERSHIP SAID THAT THE ISSUE IS RESOLVED. Some one from miosa phoned me on the 19th of Aug 2022 for me to confirm the vehicle is driving. She tried to trick me to send her an email stating everything is repaird.A few hours later I received a notification that the case is closed and the vehicle is driving.

I phoned to ask why my case is closed. I was just informed that according to their guidelines? The fact that the vehicle is driving and the dealership claiming everything is resolved they closed it. I asked about the fact that I did everything according to their guidelines sending written notification that in want to cancel the agreement. Even the photos and proof that the kilometers was turned back by more than 100000 kilometers. They simply decided to ignore me and go with the dealership. We asked the dealership for months to give us our service book which we only got from the workshop. Till today they have ignored our emails, phone calls and whatsapps the dealership even blocked me. I am still trying to get my purchase agreement from the dealership that was never mailed to us.

I feel if I could give Miosa 0 stars I would. The service I received from them is totally disgraceful. My complaint gets sent to the dealership but everything he said is confidential. Not impartial or fair at all. Total waste of time.