Need help with miosa case ask for senior manager

After calling credit ombudsman asking for advice I told the lady that I spoke to everything about Robin wright she said I must call them and ask for a senior manager even if we had to write 2 emails to the senior manager but we got the help that we needed thanks to the lady from credit ombudsman and senior manager their said we don't have to pay anything and the dealer said he will help us get another car but we are still waiting for Our R5000 shortfall that we have already paid we are happy the dealer said we must give him a week to find us a good car, as for R5000 shortfall we told Robin wright about it and we are still waiting for his answer if he doesn't we will have to email his senior manager but so far so good