Motor Industry Ombudsman - not responding to email

Firstly I am writing this on behalf of my spouse MR JF H?rstmann, as he does not have internet access. On 17 September I received a case no 325805, to which no one has responded, sent an email again 18/12/2014 and sent again 26/02/2015 and today, 04/03/2015, I tried calling the first two times the call was picked up and dropped and the third time I tried the call centre person said the line is busy call back again, which i did and same thing happened.<br> <br> The service is pathetic to say the least. Why does a person have to beg to get a response? I am tired of begging. I just want to know what is taking so long for a response?